Refund policy

Returns

You may request a return within 2 days of delivery. To be eligible, the item must be unused and in its original condition.

Please contact SKEEZ before sending any item back so the return can be confirmed and arranged.

If you choose to return an eligible item for a reason unrelated to a product defect or an error made by SKEEZ, the customer is responsible for the return delivery cost.

Defective products

If a product arrives defective, please contact SKEEZ before using it. If the defect is confirmed and was present before use, SKEEZ will cover the return delivery cost.

Incorrect or incomplete orders

If SKEEZ sends the wrong product, an incorrect item, or an order with a missing product, we will correct the order at our cost.

Exchanges

Exchanges are generally not offered.

The exception is the SKEEZ Ski Shin Guard, where size exchanges are allowed for unused items requested within the 2-day return window.

If an exchange or replacement is required because SKEEZ sent the wrong item or an incomplete order, SKEEZ will cover the related delivery cost.

Refunds

Approved returns will be inspected once received. If a refund is approved, it may be issued through a Whish Money transfer or another refund method agreed with the customer.

For Cash on Delivery orders, SKEEZ will arrange the refund directly with the customer after the returned item has been received, inspected, and approved.

Any transfer details required for a Whish Money refund must be provided accurately by the customer.